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I-Team helps Hemet man when his utility bill skyrockets
A man from Hemet reached out to the NBC4 I-Team when he noticed his utility bill skyrocketed. Carolyn Johnson reports for the NBC4 News on Feb. 28, 2024.
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Man learned he was paying neighbor’s SoCal Edison bill, but the company wouldn’t fix the problem
A Southern California man who is battling brain cancer says he reached out to SoCal Edison about unusually high charges, but did not get answers until NBCLA’s I-Team stepped in to help.
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Protecting yourself against down payment wire fraud
A Southern California couple lost $160,000 in a rapidly-growing down payment scam. Carolyn Johnson reports for the NBC4 News on Feb. 21, 2024.
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Southern California couple lost $160,000 in a rapidly-growing down payment scam
Everything was going fine for a couple trying to buy a house in West Hills until the very end of the escrow process. Here’s how they lost their life savings to a scam.
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Left behind something in an Uber? Here's why you may not get it back
Uber and Lyft say they are not responsible for items left in the car. But here are tips to prevent losing luggage. The I-Team’s Carolyn Johnson reports on Feb. 14, 2024.
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Man says Uber driver took off with his bag containing priceless family jewelry
A man says an Uber driver left with his bag of priceless family jewelry after a ride from LAX to their home in Santa Barbara.
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Homeowners struggle to secure California Fair Plan coverage
Homeowners are struggling to secure back coverage from the California Fair Plan. Carolyn Johnson reports for the NBC4 News I-Team on Feb. 8, 2024.
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Desperate California homeowners turning to the Fair Plan for insurance, but facing severe delays
Delays are forcing homeowners to go uninsured, so mortgage lenders are putting them on force-placed insurance, which can cost thousands of dollars a month.
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If an LA pothole damages your car, chances are the city won't reimburse you
Did you hit a pothole in the aftermath of LA’s record-setting storm? Here’s what drivers should know about filing a claim in Los Angeles.
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Filing a claim after a city bus hits your car
A man whose parked car was hit by a Metro bus went through trouble in receiving compensation from the transportation agency. Carolyn Johnson reports for the NBC4 News on Jan. 24, 2024.
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LA Metro bus hit man's car but the agency wouldn't pay his claim
The I-Team obtained video that shows a Metro bus crashing into a parked car just south of downtown Los Angeles. The car belonged to Jody Ahrens.
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Zillow wrongfully said man's house had been sold, so he thought his identity had been stolen
Wrong information on Zillow concerned a SoCal homeowner of possible fraud or identity theft.
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Zillow's incorrect info worries SoCal homeowner
A SoCal homeowner noticed incorrect information was posted on Zillow regarding his house, leading him to worry of possible fraud or identity theft. Carolyn Johnson reports for the NBC4 news on Jan. 18, 2024.
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Are you getting what you pay for at the pump?
Have you ever wondered if you are getting what you paid for at the gas pump, especially if you’re getting premium fuel? The NBC4 I-Team turned to the California Department of Food and Agriculture for answers.
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Are you getting what you pay for at the gas pump?
Have you ever wondered if you are getting what you paid for at the gas pump, especially if you’re getting premium fuel? The NBC4 I-Team turned to the California Department of Food and Agriculture for answers.
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South Pasadena family loses $2k after hiring unlicensed tree contractor
Many contractors are required to be licensed to do tree work, but the Contractors State License Board said many aren’t. Carolyn Johnson reports for the NBC4 I-Team on Jan. 3, 2023.
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Tree contractor takes thousands of dollars from South Pasadena family but doesn't do the job
Many contractors are required to be licensed to do tree work, but the Contractors State License Board said many aren’t.
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PG&E becomes California's most expensive power provider
On Jan. 1, PG&E started charging 13% more for power. The rate hike – expected to cost an average family another $33 a month – will pay to bury power lines and other wildfire mitigation efforts. But it is likely to be just the beginning of the pain.
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That gift card you get for Christmas may have a $0 balance
Richard Zelinka from Alhambra often sends gift cards to his sister. But last Christmas, he told the I-Team how things started going wrong. “She called me one time and said that the last cards I sent had money taken out of them,” he said. Three Vanilla Visa gift cards, totalling $900, had been completely wiped out. “I was just...
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Class action lawsuit over refrigerator compressors
Some consumers are reporting that their refrigerators are breaking down after just a few years, or even months. Carolyn Johnson reports for the NBC4 I-Team on Dec. 18, 2023.